Shipping policy

1. Order Processing Time

All orders are processed within 3–5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

2. Shipping Rates and Delivery Estimates

  • Domestic Shipping (United Arab Emirates):

    • Standard Shipping: Free delivery across United Arab Emirates.

    • Estimated Delivery Time: 3–5 business days.Easyship+2Zoho+2iubenda+2

  • International Shipping:

    • Currently, we do not offer international shipping.

3. Shipment Confirmation and Order Tracking

Once your order has shipped, you will receive a confirmation email that includes a tracking number. You can use this number to track your order through our shipping partner's website.

4. Shipping Restrictions

We do not ship to P.O. boxes or APO/FPO addresses.

5. Customs, Duties, and Taxes

All prices on our website are inclusive of applicable taxes. Since we currently only ship within Saudi Arabia, customs duties are not applicable.

6. Damages and Issues

Please inspect your order upon reception and contact us immediately at [insert contact email] if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

7. Returns and Exchanges

For information on returns and exchanges, please refer to our Return Policy.

8. Contact Us

If you have any questions or concerns regarding your order or our shipping policy, please contact us at:

  • Email: info@rattleware.ae

  • Phone: 

    +971 50 289 9001

  • Address: BCB2 511-SD38, 5th Floor, Business Cluster - Building 2, Dubai Commerce, Dubai, United Arab Emirates